Privacy Policy

Last updated: February 2026

Introduction

Biatherm Plumbing and Gas ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website biatherm.co.uk or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address when you contact us or request a service.
• Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
• Service Information: Details about the plumbing or gas services you request or receive from us.

How We Use Your Information

We use your information to:

• Provide and improve our plumbing and gas services
• Respond to your enquiries and service requests
• Schedule appointments and follow up on completed work
• Send you relevant communications about our services
• Comply with legal obligations

Data Protection

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Third-Party Services

Our website may use third-party services such as Google Maps and Facebook plugins. These services have their own privacy policies, and we encourage you to review them.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: 077 6938 9485
• Address: 67 Cemetery Rd, Scunthorpe, UK